Politique d’expédition

Thank you for shopping at Moskera Boutique. We are committed to processing and shipping your orders efficiently and transparently. This Shipping Policy outlines our delivery procedures, timelines, and responsibilities. Please read it carefully before placing your order.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped. Orders placed after 2:00 PM (local time) on a business day may be processed on the next business day.

Shipping Methods, Costs, and Delivery Times

We offer the following shipping options through DHL and FedEx:

  • Standard Shipping – €8.00 — Estimated delivery: 7–14 business days
  • Express Shipping – €22.99 — Estimated delivery: 3–7 business days

Delivery times are estimates starting from the date of shipment, not the date of order. Actual delivery may vary due to factors beyond our control (e.g., customs clearance, carrier delays, or weather conditions). We are not responsible for delays caused by the carrier.

Shipping Destinations

Moskera Boutique ships to most countries and regions worldwide. We currently deliver to all member states of the European Union, as well as many other international destinations. If your shipping address is outside our standard delivery area, we will notify you promptly.

International Shipping & Customs

For orders shipped outside the European Union, you (the customer) are considered the importer of record and must comply with all applicable laws and regulations of the destination country. All customs duties, taxes, brokerage fees, and other import-related charges are the sole responsibility of the customer. These fees are not included in the product price or shipping cost shown at checkout. We recommend contacting your local customs office for an estimate of any additional charges before placing an order.

Moskera Boutique is not responsible for any delays or additional costs caused by customs clearance procedures. Shipments refused by the customer due to high import fees or other reasons will be subject to return shipping costs and a restocking fee, if applicable.

Lost, Damaged, or Delayed Packages

We take great care in packaging your items to ensure they arrive safely. However, once a package is handed over to the carrier, Moskera Boutique cannot be held liable for loss, theft, or damage that occurs during transit. In such cases, please follow these steps:

  • Damaged or missing items upon delivery: Inspect your package immediately upon receipt. If the outer packaging is visibly damaged, we recommend refusing the delivery or noting the damage on the delivery receipt. Then contact the carrier directly to file a claim. Please also notify us at support@moskera-fr.shop within 48 hours of delivery, providing photos of the damaged package and items.
  • Lost packages: If your tracking information shows no movement for more than 10 business days beyond the estimated delivery window, please contact us at support@moskera-fr.shop. We will assist you in opening a trace with the carrier. Depending on the carrier’s investigation, we may offer a replacement or refund.
  • Delayed packages: We are not responsible for delivery delays caused by the carrier, weather, customs, or other unforeseen events. However, we will do our best to help you track the shipment and provide updates.

Incorrect Address & Unclaimed Packages

It is your responsibility to provide a complete and accurate shipping address at the time of purchase. Moskera Boutique is not liable for packages delivered to an incorrect address provided by you. If a package is returned to us due to an incorrect address or failure to claim it, we will contact you to arrange reshipment. Additional shipping fees may apply. If you notice an error in your address after placing an order, please contact us immediately at support@moskera-fr.shop and we will try to update the shipment details before dispatch.

Returns & Refund Policy (Shipping Related)

If you need to return an item for reasons other than a defect or error on our part, please refer to our Return Policy. For shipping-related return issues, please note that:

  • We accept returns within 30 days of delivery. Returned items must be in their original condition, unused, and in the original packaging.
  • Return shipping costs are the responsibility of the customer, except in cases where we made an error (e.g., wrong item sent).
  • Refunds are processed within 1–2 business days after we receive and inspect the returned item.

Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, please contact us:

  • Email: support@moskera-fr.shop
  • Address: 37, Quai des Belges 59600 MAUBEUGE, MAUBEUGE, 59600, FR
  • Website: moskera-fr.shop