Politique de remboursement
Thank you for shopping at Moskera Boutique. We want you to be fully satisfied with your purchase. If you are not, we offer returns within 30 days from the date you received your order. Please review our return policy carefully.
Return Eligibility
- Items must be unused, in the same condition as received, and in their original packaging with all accessories, manuals, and tags intact.
- Certain product categories have additional conditions as specified below.
Non‑Returnable Items
Due to hygiene, safety, or product resale restrictions, the following items cannot be returned once opened or used:
- Adhesives & Sealers – opened, partially used, or tampered packages cannot be accepted for return.
- Anchors – once the packaging is broken or the product has been removed, returns are not possible.
- Accessories for power tools, oscillating tools, drills, and screwdrivers that have been used or worn – only unused items in sealed factory packaging are eligible.
- Any item that has been unsealed after delivery where the original seal is required for resale (e.g., sealed tool kits, blister packs).
For Hardware, Sacs porte‑outils, Râteliers multi‑usages, Boîtes à outils, Brackets, Clés, Clés à cliquet, and other tool storage products: returns are accepted only if the product is unassembled, free of scratches or damage, and includes all original packing materials.
Return Process
- Contact us at support@moskera-fr.shop within 30 days of delivery to request a Return Merchandise Authorization (RMA) number. Please include your order number, the item(s) you wish to return, and the reason.
- Pack the item securely in its original packaging (or equivalent protective packaging).
- Ship the package to the address we provide. You are responsible for return shipping costs, unless the item is defective or we made an error.
- We recommend using a trackable shipping service and purchasing shipping insurance – we are not responsible for lost or damaged packages during return transit.
Refunds
Once we receive and inspect your return, we will process the refund within 1‑2 business days. Refunds are issued to the original payment method. Please note that the original shipping charges are non‑refundable unless the return is due to our error or a defective product.
Special Conditions for Large or Fragile Items (Râteliers multi‑usages, large tool cabinets, etc.)
For bulky or heavy items such as multi‑purpose racks or large tool chests, please ensure the product is disassembled as originally packed and secured in a sturdy box. We may request photographic evidence of any damage before authorizing a return. Return shipping for such items may be higher, so please contact us for a shipping estimate.
Damaged, Defective, or Wrong Items
If you receive an item that is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery by emailing support@moskera-fr.shop with your order number and photos. We will arrange a replacement or full refund, including return shipping costs.
Contact Information
Moskera Boutique
37, Quai des Belges 59600 MAUBEUGE, MAUBEUGE, 59600, FR
Email: support@moskera-fr.shop