Politique de confidentialité

At Moskera Boutique, accessible from moskera-fr.shop, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Moskera Boutique and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@moskera-fr.shop or by mail at 37, Quai des Belges 59600 MAUBEUGE, 59600 MAUBEUGE, France.

Information We Collect

  • Personal Data: When you place an order or create an account, we collect information such as your name, email address, shipping and billing address, phone number, and payment information (credit card details, PayPal, or other payment processor data).
  • Account Information: Username, password, and order history.
  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site.
  • Communication Data: Any information you provide when contacting customer support or signing up for our newsletter.

How We Use Your Information

  • To process and fulfill your orders (payment, shipping, and delivery).
  • To communicate with you regarding your order, account, or inquiries.
  • To send marketing communications (e.g., newsletters, promotions) if you have opted in.
  • To improve our website, products, and customer service.
  • To comply with legal obligations and prevent fraud.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. You can control cookie preferences through your browser settings. Third-party services (e.g., Google Analytics, Facebook Pixel) may also place cookies to collect usage data. For more information, please refer to our Cookie Policy.

Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent (e.g., for marketing emails and non-essential cookies).
  • Contractual necessity (e.g., to fulfill your order).
  • Legal obligations (e.g., tax and accounting records).
  • Legitimate interests (e.g., fraud prevention, website analytics).

California Consumer Privacy Act (CCPA) Notice

If you are a resident of California, you have the following rights under the CCPA:

  • The right to know what personal data we collect, use, and share.
  • The right to request deletion of your personal data (subject to exceptions).
  • The right to opt out of the sale of your personal data (we do not sell your data).
  • The right to non-discrimination for exercising your CCPA rights.

To exercise your rights, please contact us at support@moskera-fr.shop.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data (subject to legal obligations).
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at support@moskera-fr.shop. We will respond within the timeframe required by applicable law.

Data Sharing and Third-Party Services

We may share your personal data with trusted third parties for business purposes, including:

  • Payment Processors: To process transactions (e.g., Stripe, PayPal, credit card networks).
  • Shipping Carriers: DHL, FedEx, and other logistics providers to deliver your orders.
  • IT Service Providers: Hosting, analytics (e.g., Google Analytics), and customer support tools.
  • Marketing Platforms: Email marketing services (e.g., Mailchimp) and social media advertising platforms.

These third parties are contractually bound to use your data only for the purposes we specify and to comply with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., tax records for 7 years). When no longer needed, your data will be securely deleted or anonymized.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "22 juillet 2026" date at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@moskera-fr.shop
  • Mail: 37, Quai des Belges 59600 MAUBEUGE, 59600 MAUBEUGE, France

This Privacy Policy was last updated on 22 juillet 2026.